CONFLICT MANAGEMENT STRATEGIES USED BY NURSING EXECUTIVES : A INTEGRATIVE REVIEW

Abstract

Backgrounds: Workplace conflict is a global phenomenon that occurs frequently in all environments where people work together. One of the most common conflicts is among nursesaround the world. The most important causes of conflict among nurses are differences in management strategies, employee perceptions, staff shortages, goal differences, and competition between work groups. Objective: to identify scientific literature related to conflictmanagement strategies often used by nurses. Methods: an integrative review was conducted based on Cooper's Whittemore & Knafl approach. Results: The source of conflict that is often experienced by executive nurses identified is conflict with coworkers. Conflict management strategies used by executive nurses were identified as collaboration conflict management. Thechallenge of nurses in applying conflict management strategies is the emotional intelligence of executive nurses. Conclusion: The use of conflict management strategies directly helps executive nurses in resolving conflict management.