THE RELATIONSHIP BETWEEN NURSE RESPONSIVENESS AND PATIENT SATISFACTION IN HOSPITALS

Abstrak

Backgrounds: One indicator of the quality of service in a hospital can be seen in the level of patient satisfaction during treatment. Many factors affect patient satisfaction, including the responsiveness of nurses in meeting all patient needs related to their health status. Objectives: This study aims to identify relationship between nurse responsiveness and patient satisfaction in hospitals. Methods: This research is a type of quantitative research using a cross-sectional study approach. The study was conducted in one of the educational hospitals in the city of Makassar, with a sample size of 89 respondents. The respondents involved were patients undergoing treatment in the inpatient room. The sampling technique was purposive sampling. Univariate analysis to identify the characteristics of respondents and the variables of nurse responsiveness and patient satisfaction level, while bivariate analysis to see the relationship between nurse responsiveness and patient satisfaction level, the test used was chis-square with a significance value of p <0.05 Results:  ρ = 0.003 <α = 0.05 indicating that there is a relationship between nurse responsiveness and patient satisfaction. Conclusion: In providing nursing care, the ability of nurses to be responsive in handling patient complaints is very much needed. Responsive nurses will affect patient satisfaction. Patients will feel protected and can reduce anxiety during treatment in the hospital. It is also important for hospitals to assess the level of patient satisfaction because patient satisfaction is a benchmark in assessing the quality of service in hospitals and improving the image of hospitals in health service users.